Development of "Internet+Nursing Service" Quality Evaluation System

• 1、College of Management and Economics, Tianjin University, Tianjin 300072

Abstract：The development of "Internet + Nursing Service" has provided great convenience for patients. Under the "Internet + Nursing Service" model, the patient\'s nursing needs have changed, and the patient\'s perceived service quality will also change. Therefore, this study developed a set of "Internet + nursing service" quality evaluation system. Through literature review, expert consultation, group discussion and other methods, based on the mature SERVQUAL model, combined with the characteristics of "Internet + nursing services", the research constructed a quality evaluation system with a total of 32 indicators in 6 dimensions of tangibility, reliability, responsiveness, guarantee, empathy, and cost economy.Then, by randomly issuing questionnaires, 74 valid questionnaires were recovered. Next, the research uses scale entry simplification method to remove 2 inappropriate indicators, and uses SPSS25 and AMOS25 to perform reliability analysis, validity analysis, and fitting test on the simplified evaluation system (a total of 30 indicators in 6 dimensions) to confirm the final " The "Internet + Nursing Service" quality evaluation system is scientific and reasonable, and it has made important contributions to the development of "Internet + Nursing Service".

Keywords： service quality Internet + nursing service evaluation system