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ANTECEDENTS AND CONSEQUENCES OF CONFLICT: RESOLUTION STYLES OF CHINESE TOP MANAGERS IN MULTIPLE ROUNDS OF COGNITIVE AND AFFECTIVE CONFLICT

井润田Guofeng Wang Runtian JingAndreas Klossek

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摘要/描述

Efficient top management processes are crucial for firm performance, not only because of the high importance of strategic decision-making and governance for shareholder value creation. Hence, conflict and, correspondingly, the appropriate management of conflict have grown in importance, especially when considering the high uncertainty that is coupled with strategic decision-making due to fast changing environments and new, emergent strategic options nowadays. Therefore, this study examines the relationship between demographic characteristics, job stress, and cognitive and affective conflict that Chinese top managers face. Through survey data and analysis, we conclude that age is in negative relation with job stress and that the higher the educational level of top managers, the more cognitive conflict they will experience. In turn, the more cognitive conflict, the more affective conflict will be experienced. In addition, we find that job stress is in positive association with cognitive conflict. Finally and most importantly, our results indicate that Chinese top managers are inclined to using integrating to handle conflict, which seems to be generally inconsistent with the traditional Chinese culture.

【免责声明】以下全部内容由[井润田]上传于[2007年09月18日 15时47分12秒],版权归原创者所有。本文仅代表作者本人观点,与本网站无关。本网站对文中陈述、观点判断保持中立,不对所包含内容的准确性、可靠性或完整性提供任何明示或暗示的保证。请读者仅作参考,并请自行承担全部责任。

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